HARBORLINE OUTFITTERS — DAILY DUMP (Fictional sample for workshop practice. Paste this whole file into your agent.) Today: Thursday MY CALENDAR - 8:30 Weekly ops huddle (15 min, standing) - 10:00 Call with Petoskey Paddle Co. — they want to stock our house-brand dry bags (first conversation, their buyer is Dana Whitfield) - 12:00 Lunch — open - 1:30 Interview: assistant manager candidate for the Knapp's Corner store (second interview; first one went well but she seemed light on scheduling experience) - 4:00 Review Q4 marketing plan draft with Priya (she sent it Tuesday; I have not opened it yet) TASK LIST (in no particular order) - Approve September staff schedule (due to stores by Friday) - Decide on winter product line order quantities — deposit due Monday - Write up the return-policy change for the website - Follow up with the sign company about the Eastown storefront (third follow-up) - Expense reports from the Traverse City trip still not submitted UNREAD EMAIL WORTH KNOWING ABOUT 1) From: Dana Whitfield (Petoskey Paddle Co.) Subject: Ahead of our call "Looking forward to today. Quick heads up — we'd need wholesale pricing and a sense of your minimum order quantities on the call, our buying window for spring closes next Friday." 2) From: Marcus (Eastown store manager) Subject: Freezer section leak — er, roof leak "The drip over the boot wall came back with last night's rain. I moved the inventory. We need someone out this week or we're pulling the whole display." ONE NOTE FROM OPS Website orders were up 22% last week after the fall-hikes blog post. Fulfillment kept up but only because two people stayed late Tuesday. Worth discussing staffing before the holiday season.