HARBORLINE OUTFITTERS, INC. — EMPLOYEE HANDBOOK (EXCERPT)
(Fictional sample for workshop practice. Upload this as your agent's knowledge
file. Note for the curious: some policies are deliberately NOT in this excerpt.)

SECTION 1 — WELCOME
Harborline Outfitters operates two retail stores (Eastown and Knapp's Corner),
a warehouse/fulfillment operation, and a small office team in Grand Rapids,
Michigan. This handbook covers policies for all full-time and part-time
employees. Where a policy differs by role, the section says so. Questions go
to your manager first, then to the operations director.

SECTION 2 — WORK HOURS AND REMOTE WORK
2.1 Standard full-time schedule is 40 hours per week. Store schedules are
    posted at least ten days before the start of the month.
2.2 Office and administrative employees may work remotely up to two (2) days
    per week with manager approval. Remote days must be scheduled in advance;
    ad-hoc remote days require same-morning manager sign-off.
2.3 Core collaboration hours for office staff are 10:00 AM to 3:00 PM Eastern.
    Employees working remotely must be reachable during core hours.
2.4 Retail and warehouse roles are on-site by nature and are not eligible for
    remote work.

SECTION 3 — PAID TIME OFF (PTO)
3.1 Full-time employees accrue PTO by length of service:
    - Years 1-2:  12 days per year
    - Years 3-5:  17 days per year
    - Year 6 and beyond: 22 days per year
3.2 Part-time employees accrue PTO on a prorated basis by average weekly hours.
3.3 PTO requests of 3 or more consecutive days require two weeks' notice.
    Single days require 48 hours' notice except in emergencies.
3.4 Up to 5 unused PTO days roll over to the following year. Rollover days
    must be used by March 31.
3.5 June through August, no more than two store employees per location may be
    on PTO simultaneously ("peak season rule").

SECTION 4 — PAID HOLIDAYS
4.1 Harborline observes nine (9) paid holidays: New Year's Day, Memorial Day,
    Juneteenth, Independence Day, Labor Day, Thanksgiving Day, the Friday
    after Thanksgiving, Christmas Eve, and Christmas Day.
4.2 Stores close at 2:00 PM on New Year's Eve. Employees scheduled that day
    are paid for their full scheduled shift.

SECTION 5 — EXPENSES AND REIMBURSEMENT
5.1 Business expenses must be submitted within 30 days of being incurred,
    through the expense app, with itemized receipts for any expense over $25.
5.2 Meal limit during business travel is $75 per person per day. Alcohol is
    not reimbursable.
5.3 Mileage for business use of a personal vehicle is reimbursed at the
    current IRS standard rate.
5.4 Expenses over $500 require operations director approval BEFORE the
    purchase, not after.

SECTION 6 — DRESS CODE
6.1 Store staff wear Harborline-branded tops (provided) with clean, practical
    clothing suitable for demonstrating gear.
6.2 Office dress is casual. When client-facing or representing Harborline at
    events, business casual applies.
6.3 Closed-toe shoes are required at all times in the warehouse.

SECTION 7 — EMPLOYEE DISCOUNT
7.1 Employees receive 40% off retail on Harborline house-brand (Bench Series)
    products and 25% off other brands, for personal use only.
7.2 Discount purchases for resale are prohibited and are grounds for
    termination.
7.3 Immediate family members receive 15% off with the employee present.

--- END OF EXCERPT ---
This excerpt intentionally does not cover every policy. Topics not covered
here (for example: parental leave, bereavement, 401(k) details) live in the
full handbook maintained by the operations director.