MY POLICY SOURCE
Upload or paste the document your Policy Desk answers from: a handbook, a benefits
summary, an SOP, a contract, a set of standing rules. One document is enough to
start.

Then write three questions before you ask any of them:

1. One the document clearly answers:

2. One it does not cover at all (it should say so, not guess):

3. One that is close to the text but not actually in it:

Check each answer against the document yourself. The third question is the one
that tells you whether the agent is reading or improvising.